Terms and Conditions

1. Acceptance of Terms

By accessing the Sheen Migration website or using our migration services, you acknowledge and agree to these Terms & Conditions together with our Privacy Policy.

These Terms & Conditions apply to your use of our website and to any migration services provided by Sheen Migration. We may update or modify these Terms & Conditions from time to time to reflect changes to our services, legal requirements, or business practices. The most current version will always be published on this website.

Your continued use of our website or services after any updates are published constitutes acceptance of the revised Terms & Conditions.

2. About Sheen Migration

Sheen Migration is an Australian migration consultancy providing professional migration advice and assistance across a range of Australian visa pathways. Our services include migration consultations, visa strategy planning, visa application preparation, documentation guidance, skills assessment support, and assistance with eligible review and appeal matters.

Migration advice is provided by a Registered Australian Migration Agent in accordance with applicable Australian migration legislation and professional obligations.

Sheen Migration operates under Australian jurisdiction. Our current business contact details, including our office address, telephone number, email address, and office hours, are available on the Contact page of this website.

3. Scope of Services

Sheen Migration provides migration services that may include, but are not limited to:

• Migration consultations
• Visa Strategy Planning
• Skills Assessment Support
• Documentation review and preparation
• Visa application preparation and lodgement
• General Skilled Migration
• Employer-Sponsored Visas
• Partner Visas
• Parent Visas
• Child Visas
• Student Visas
• Visitor Visas
• Business Visas
• Permanent residency pathways
• Visa refusals and appeals where applicable under Australian migration law

Our services are provided based on the information supplied by the client and the migration laws, policies, and procedures in effect at the time the advice is provided.

Every migration matter is assessed individually. Advice, eligibility assessments, and application strategies are tailored to each client’s personal circumstances and should not be interpreted as applying to any other individual or situation.

4. No Guarantee of Visa Approval

Visa decisions are made solely by the Australian Government through the Department of Home Affairs and, where applicable, other authorised government agencies or assessing authorities.

While Sheen Migration provides professional migration advice and application assistance, we cannot guarantee:

• Visa approval
• Invitation to apply
• State or territory nomination
• Skills assessment outcomes
• Priority processing
• Processing timeframes
• Appeal or review outcomes
• Permanent residency eligibility

Any advice provided reflects the legislation, policies, and information available at the time of assessment and may change if Australian migration laws or government policies are updated.

5. Client Responsibilities

Clients are responsible for ensuring that all information and documentation provided to Sheen Migration is accurate, complete, and truthful.

Clients agree to:

• Provide accurate and complete personal information.
• Disclose all previous Australian or overseas visa refusals, cancellations, or adverse immigration decisions.
• Disclose any relevant criminal history where required by Australian migration law.
• Disclose any medical conditions or health matters where legally required for the relevant visa application.
• Provide requested supporting documents within the required timeframes.
• Notify Sheen Migration promptly of any changes to personal circumstances that may affect an application.
• Carefully review all applications and supporting documentation before submission.
• Respond promptly to requests for additional information.

Providing false, misleading, incomplete, or inaccurate information may result in delays, refusal of a visa application, cancellation of a visa, or other consequences determined by the Australian Government.

6. Fees and Payments

Professional service fees for consultations and migration services will be communicated before work begins and may vary depending on the complexity and scope of the matter.

Unless otherwise stated, professional fees payable to Sheen Migration are separate from government charges and third-party costs.

Additional costs may include:

• Australian Government visa application charges
• Skills assessment fees
• English language test fees
• Medical examination fees
• Police clearance certificates
• Translation and certification costs
• Courier or postage charges
• Other fees charged by third-party organisations

Government charges and third-party fees are determined by the relevant organisations and remain outside Sheen Migration’s control. These amounts may change without notice.

Payment schedules and invoicing arrangements will be confirmed before services commence.

7. Refund Policy

Consultation fees are generally non-refundable once the consultation has taken place.

Professional fees paid for work already completed are generally not refundable.

Government application charges and fees paid to third-party organisations are subject to the refund policies of the relevant authority and are generally non-refundable unless permitted under applicable legislation or government policy.

Where appropriate, refund requests may be considered on a case-by-case basis, taking into account the work completed and the circumstances of the matter.

8. Processing Times

Visa processing times vary depending on several factors beyond the control of Sheen Migration.

These may include:

• Department of Home Affairs processing times
• Skills assessing authorities
• Medical examination providers
• Police clearance authorities
• Invitation rounds
• Third-party organisations involved in the assessment process
• The completeness and accuracy of supporting documentation

Sheen Migration cannot influence processing times, priority processing decisions, invitation rounds, or the order in which applications are assessed by government authorities.

Any estimated processing time provided is intended as general guidance only and should not be interpreted as a guarantee.

9. Client Documents

Clients remain responsible for ensuring that all original documents and certified copies supplied are genuine, valid, and current.

Electronic copies of documents may be securely stored and used for the purpose of providing migration services and preparing visa applications.

Documents will be retained for a reasonable period in accordance with applicable legal, regulatory, and professional obligations. Once retention requirements have been satisfied, documents may be securely destroyed or deleted in accordance with our document management procedures.

Clients are encouraged to retain their own copies of all documents submitted throughout the migration process.

10. Communication

Sheen Migration may communicate with clients using one or more of the following methods:

• Email
• Telephone
• Online or video meetings
• WhatsApp or other approved messaging platforms where appropriate

Clients are responsible for ensuring their contact information remains accurate and current throughout the engagement.

Sheen Migration is not responsible for delays resulting from outdated contact information or a client’s failure to respond within required timeframes.

11. Confidentiality and Privacy

Sheen Migration is committed to protecting personal information and handling client information responsibly.

Personal information is collected, used, stored, and disclosed in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).

Information collected is used for purposes including:

• Providing migration advice and assistance
• Preparing visa applications
• Communicating with clients
• Meeting legal and regulatory obligations
• Liaising with government departments and authorised third parties where required

Personal information will only be disclosed where authorised by the client, required by law, or necessary to deliver migration services.

12. Website Disclaimer

The information published on the Sheen Migration website is provided for general informational purposes only.

Website content does not constitute personalised migration advice, legal advice, or professional advice specific to any individual circumstances.

Australian migration laws, regulations, policies, and processing requirements may change without notice. Information published on this website may not always reflect the most recent legislative or policy changes.

Individual migration advice should be obtained through a professional consultation based on your personal circumstances.

13. Intellectual Property

Unless otherwise stated, all content published on the Sheen Migration website remains the intellectual property of Sheen Migration.

This includes, but is not limited to:

• Website content
• Written material
• Logos
• Branding
• Graphics
• Images
• Downloadable resources
• Design elements

No material may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Sheen Migration.

14. Third-Party Websites

Our website may contain links to third-party websites for the convenience of visitors.

These links do not constitute an endorsement, recommendation, or approval of any third-party products, services, or information.

Sheen Migration accepts no responsibility for the content, privacy practices, accuracy, availability, or security of third-party websites.

15. Limitation of Liability

To the maximum extent permitted by Australian law, Sheen Migration will not be liable for any loss, delay, expense, or damage arising directly or indirectly from:

• Visa refusals
• Visa cancellations
• Changes to Australian migration legislation or policy
• Changes to invitation rounds or government programs
• Government processing delays
• Decisions made by the Department of Home Affairs or other government authorities
• Delays caused by third-party organisations
• Incorrect, incomplete, or misleading information supplied by clients
• Circumstances outside our reasonable control

Nothing in these Terms & Conditions excludes any rights or remedies that cannot lawfully be excluded under Australian consumer law.

16. Suspension or Refusal of Service

Sheen Migration reserves the right to decline, suspend, or terminate services where a client:

• Provides fraudulent, altered, or misleading documentation.
• Supplies false or incomplete information.
• Requests advice or assistance involving unlawful conduct.
• Fails to comply with agreed payment obligations.
• Behaves in an abusive, threatening, or inappropriate manner toward our staff.
• Otherwise breaches these Terms & Conditions.

Where services are suspended or terminated, fees already earned for work completed may remain payable.

17. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Australia together with the applicable laws of the State or Territory in which Sheen Migration operates.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate Australian courts.

18. Amendments

Sheen Migration may amend these Terms & Conditions at any time.

The latest version will always be published on this website and will take effect from the date it is published unless otherwise stated.

Clients are encouraged to review these Terms & Conditions periodically to remain informed of any updates.

19. Contact Information

If you have any questions regarding these Terms & Conditions or our migration services, please contact Sheen Migration using the details below.

Phone: +92-307-7733004, +61 0408-733-004

Email: info@sheenmigration.com